Knowledge process solutions for the utilities industry

Apex CoVantage works with regulated and unregulated utilities engaged in the following businesses:

• Power generation, transmission, and distribution
• Gas distribution and transmission
• Water distribution

We provide knowledge-based business services that allow
utilities companies to:

• Accelerate the design and engineering of power and pipeline networks
• Reduce outside-plant design, data management and engineering costs
• Improve service quality and turn-around time
• Accelerate outside-plant, work-order life cycle and avoid backlogs
• Improve program management and reporting
• Raise customer satisfaction
• Reduce customer service costs
• Avoid service problems and outages
• Free up managers and key employees to do what they do best

Our service offerings for utility clients include:

Engineering Solutions

Transmission and distribution Power network design and engineering GIS database development and maintenance CAD drafting and design Power substation design and engineering Pipeline network design and engineering Power generation equipment design and engineering Water resource planning and engineering Asset management Field survey Visual data solutions for: Asset and landbase mapping Asset inventory Asset inspection Rights-of-way management

	Contact Center Solutions
	Customer acquisition Account activation and management Order processing Billing inquiries Customer service Outage and trouble reporting Soft collections Customer win-back Employee recruiting, screening and hiring

	Research and Content Solutions
	Real-time data conversion for EDI Digital content for electronic: Nuclear licensing dockets Equipment maintenance histories