Telecom Provider Case Study

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Client:
A Leading US provider of voice, video and data services.

Situation:
This client had accumulated a significant backlog of completed outside-plant work orders waiting for processing. The backlog was causing expensive field errors and service delivery delays.

Strategic Opportunity:
Hire offshore processing specialists to accelerate work-order turn-around and reduce backlog.

Key Challenge:
Ability to quickly hire and train world-class outside plant engineers.

Apex CoVantage Role:
Apex hired a staff of Indian engineers with extensive outside-plant experience. The team quickly eliminated the work-order processing backlog and now processes 95% of all work orders within 24 hours of receipt.

Result:
Our client was able to accelerate major network infrastructure improvements and reduce work-order processing costs by 30%.