Knowledge process solutions for the telecom industry

Apex CoVantage works with local, long distance and international telecom companies engaged in the following businesses:

• Wireless voice and data
• Fixed line voice and data
• Dedicated broadband services
• Fiber network deployment

We provide knowledge-based business services that allow telecom clients to:

• Rapidly deploy new technology and fiber initiatives
• Improve service quality and turn-around time
• Accelerate outside-plant work-order lifecycle
• Reduce outside-plant work-order backlog
• Improve program management and reporting
• Avoid service problems and outages
• Raise customer satisfaction and reduce customer and acquisition costs
• Free up managers and key employees to do what they do best

Our service offerings for telecom clients include:

	Engineering Solutions
	Fiber network design and engineering Outside-plant and central-office design engineering and inspection Engineering work order processing GIS database development and maintenance Tower and metal structure design Field survey Visual data solutions for: Asset and landbase mapping Asset inventory Asset inspection Rights-of-way management

	Contact Center Solutions
	Customer acquisition Account activation and management Order processing Billing inquiries Customer service Soft collections Troubleshooting and technical support Outage and trouble reporting Customer win-back campaigns Employee recruiting, screening and hiring

	Research and Content Solutions
	Digital content for electronic: Product user guides and instructions Product schematics and illustrations Yellow and White Pages Real-time data conversion for EDI Specialized mailing lists for customer acquisition Database integration (ex: customer databases of acquired companies)