Knowledge process solutions for the financial industry

Apex CoVantage has worked with leading insurance and financial service companies engaged in the following businesses:

• Charge and credit cards
• Commercial and consumer lending
• Employee benefits brokerage and administration
• Individual and group insurance
• Institutional asset management
• Mutual funds, mortgages and student loans

We provide knowledge-based business services that allow financial service companies to:

• Acquire and win-back more customers
• Reduce customer acquisition and win-back costs
• Accelerate application and enrollment processing
• Accelerate insurance claim processing
• Raise customer satisfaction
• Reduce customer interaction costs
• Reduce back-office costs

Our service offerings for insurance and financial service clients include:

	Contact Center Solutions
	Credit Card Acquisition, Activation, Utilization, Pre-Attrition, Retention, Win-Back Series 7 and 24 Student Loan Consolidation Mortgage Lead Generation Third party verification Customer service / customer care Accounts Receivable Management (ARM) Order processing Billing inquiries Benefits eligibility and assistance Customer credit reporting

	Research and Content Solutions
	Financial statement analysis and reports Financial Markup Language (FML) compliant documents and databases Real-time data conversion for EDI Specialized mailing lists for customer acquisition