Customized Contact Center Solutions

Apex CoVantage Contact Center Solutions offers a full range of near shore and offshore teleservices solutions designed to integrate seamlessly with your current business operations.

With almost twenty years of experience in providing world-class knowledge process outsourcing solutions, choosing Apex CoVantage as your contact center partner makes good business sense.

Apex provides you with all the benefits of KPO (Knowledge Process Outsourcing) with none of the risks. Our highly experienced US-based leadership has decades of expertise in managing global call center operations both on and offshore. Our US-based project management team provides efficient and productive communication between you and the call center. And our proven project management methodologies ensure that your program requirements are strictly followed, progress is tightly monitored and your business objectives remain top priority.

Reach the right balance between onshore and offshore At Apex CoVantage, we recognize that many companies don't want to lock into a fully-onshore or fully-offshore contact center structure. Instead, they want a structure that balances onshore and offshore contact centers in the most effective manner. We have extensive experience working with US and European companies looking to right-balance their contact centers, and we can help you achieve this balance in two ways. We can provide an offshore contact center that perfectly complements and extends your existing onshore capability. Or, we can design and manage an integrated onshore and offshore solution that precisely addresses your right-balance requirements. Either way, you will retain the flexibility to migrate select functions or programs to our offshore contact centers at any time, and at any rate, of your choosing.

Trusted KPO provider for nearly two decades Highly experienced leadership, operations and service teams Expertise in managing global call center operations Flexible and scalable service offerings Performance-based pricing model US-based project management Proven project management methodology to ensure program requirements are strictly followed Stringent adherence to Quality Assurance standards Experienced in communications techniques to minimize cultural differences Bilingual capabilities Expertise in Latino market Match sales agents to target audience

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Grow your customer base in core and expansion markets Decrease your time to market Enjoy the highest quality of services available on or offshore Our program management expertise and central point of contact means your team has only as much direct involvement as you choose Greater customer satisfaction for you and for your customers You realize all the benefits of KPO, with none of the risks or headaches

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Decrease Your Time to Market
Our unrivaled workflow processes help get you up and running and marketing to consumers faster. You’ll decrease the time it takes to make your customer contact services operational, allowing you to provide better customer care and tech support, and making it easier to up-sell, cross-sell and curb customer attrition.

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You Focus on Growth, We Focus on Contact Center Execution
Growing a business can be very difficult. Often, growth depends on delivering more value, in more combinations, more quickly, to more types of customers, than ever before. By partnering with Apex CoVantage, you can focus on these issues, while we focus on improving your contact center efficiency and reducing your contact center costs.

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Grow your customer base - in core and expansion markets
Whether working in an inbound or outbound environment, our customer acquisition specialists can help you grow your customer base. Using advanced call script and CRM technology, our specialists know how to take full advantage of each and every contact.

After each call, our contact center management system updates the success profile of individual scripts and team members. We can also alert your sales and fulfillment systems as appropriate.