April 22–25
September 23–26
September 30–October 2
October 13–18
October 22–24
October 29–November 1Delinquent Accounts Severely Affect the Bottom Line:
How Companies Are Fighting Back Through Increased Focus on ARM
According to The Commercial Collection Agency Association (CCAA), cash flow is the engine that drives businesses large and small. Delinquent accounts are the brakes that bring companies to a screeching halt. The economic pressures of recent years has pushed many companies to extend the time they will permit an accounts receivable to age prior to instituting formal collection efforts. According to a survey of CCAA members, this loosening of payment deadlines may be severely injurious to companies’ cash flow and bottom line.
A Message from Christie Anderson
Welcome to the second issue of Apex Contact Center Vantage Point, the online newsletter for contact centers. Every other month, Vantage Point will bring you strategic information about how to improve the quality and efficiency of your contact center efforts, as well as the latest news from Apex Contact Center Solutions (CCS).
If you’re like many U.S. businesses today, you’ve thought about the expenses you can save by outsourcing your call center function, but you may be concerned about losing control over your programs, communications issues, and 3 a.m. phone calls from offshore project managers. Or maybe you are already using an offshore company that is falling far short of your expectations and revenue goals.
It doesn’t have to be this way. Apex Contact Center Solutions has been providing customers with high performance, highly profitable call center solutions since 1988. We can provide customized contact center solutions to help you produce more revenue from your existing customers, reactivate old customers, and acquire profitable new ones. We also offer a comprehensive range of customer and technical support services, claims management, accounts receivable management, back office services, third party verification, list and fulfillment services and data verification, validation and analytics.
Drop us a line to learn more about how we can help your organization grow revenues and provide customer support and satisfaction throughout the customer lifecycle.
Why Outsourcing Makes Good Business Sense
By Michael Kierath, Executive Vice President
Contact Center Solutions, Apex CoVantage
Today, the motivation for outsourcing is fairly straightforward: to improve competitiveness and profitability through better management of costs and quality. This can be achieved by seeking out lower cost locations, consolidating operations and lowering the costs of infrastructure training and management. An additional motivating factor, often not mentioned, is that business processes such as accounts receivable and outbound sales calls can be so well defined that businesses can accurately measure how efficiently and effectively these processes are implemented.