Why Outsourcing Makes Good Business Sense (continued from page 1)

For instance, an Apex client, one of the largest credit card issuers in the US, made the strategic decision to migrate customer acquisition programs offshore in order to contact and convert more prospects, more quickly, without adding cost. The key challenge was to complete the migration process before the introduction of a major new credit card in 90 days.

Apex provided a turn-key, offshore contact center capability that allowed our client to seamlessly migrate its customer acquisition programs offshore within the required timeframe of 90 days. The result was a highly successful new credit card launch and customer acquisition program. The offshore contact center operation quickly exceeded important service level standards and provided this client with realized savings of 40%.

If you have not heard about Apex CoVantage, you should know that we are the leading global knowledge process outsourcing (KPO) provider of customized contact center solutions. We help businesses dramatically increase the efficiency, revenue and profitability of their contact center channel. Our clients include leaders in financial services, insurance, publishing, healthcare and telecommunications.

Apex has almost two decades of leadership in global outsourcing and expertise in managing diverse contact center programs and locations. We offer state of the art contact centers around the globe, combined with US-based leadership and project management.

Apex provides highly trained contact center personnel and expert consulting to help you set goals and meet your business objectives. One hundred percent of our call centers staff are university graduates who are “Americanized” in terms of trends and news and who see the offshoring opportunity as a chance to enhance their English language and western business skills.

We offer inbound, outbound, customer service, technical support services, data and analytics services and contact center consulting. We can help you maximize your marketing dollars without the “global glitches” that can occur when managing call centers worldwide. We can help you to turn your contact center channel into a strategic asset, increase the value of your contact centers, increase sales, strengthen customer relationships and maximize revenue.